Shipping Policy

Last Updated: June 2026

Important: As many of our garments are handcrafted and made with meticulous attention to detail, orders typically require 7–14 business days for processing and production before dispatch.

Order Processing

At Masako India, every garment is thoughtfully crafted to maintain the highest standards of quality and craftsmanship. Once your order is placed and payment is confirmed, our team begins preparing your piece for dispatch.

Due to the handcrafted nature of our collections, processing and production generally take between 7–14 business days.

Domestic Shipping

We ship across India through trusted courier partners to ensure your order arrives safely and securely.

  • Processing & Production: 7–14 Business Days
  • Transit Time: 2–7 Business Days
  • Tracking details will be shared once your order has been dispatched.

International Shipping

We offer international shipping to select destinations worldwide.

  • Processing & Production: 7–14 Business Days
  • Transit Time: 5–14 Business Days
  • Delivery timelines may vary depending on customs procedures and destination country regulations.

Any customs duties, import taxes, or local fees imposed by the destination country are the responsibility of the customer.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and order value. Any applicable charges will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. Please allow up to 24 hours for tracking information to become active.

Delays

While we strive to meet all estimated delivery timelines, occasional delays may occur due to weather conditions, public holidays, courier disruptions, customs processing, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Masako India cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. Our team will work with the shipping provider to investigate the matter and assist you with a resolution.

Need Assistance?

For any questions regarding your order, shipping status, or delivery timelines, please contact our support team.

Email: support@masakoindia.com
Website: www.masakoindia.com

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