FAQ

Masako India is a contemporary fashion label that blends heritage craftsmanship with modern design. Our collections feature consciously crafted Indo-Western and ethnic apparel, designed to transcend trends while celebrating timeless elegance.

Every Masako creation is thoughtfully designed and handcrafted in our Dehradun atelier. We work with skilled artisans and premium materials to ensure exceptional quality, attention to detail, and lasting craftsmanship.

Yes. We offer customisation services for select designs.

Whether you need size modifications, design adjustments, or a personalised couture piece, our team can guide you through the process. Please contact us before placing your order to discuss your requirements.

Each product includes a size selection guide to help you find your best fit. If you're unsure about sizing, our team will be happy to assist you with measurements and recommendations before you place your order.

Delivery timelines vary depending on whether the garment is ready-to-wear or customised.

Ready-to-wear pieces are typically processed faster, while customised garments may require additional production time. Estimated timelines are communicated during the ordering process.

Yes. We ship across India and work with reliable logistics partners to ensure your order reaches you safely.

Yes. International shipping may be available for select destinations. Shipping charges and delivery timelines will vary based on the destination country.

Please contact us before placing your order if you require international delivery.

Returns and exchanges are subject to our Returns & Exchanges Policy.

As many of our garments involve handcrafted work, customisation, or made-to-order production, eligibility may vary by product. Please review our Returns & Exchanges Policy before placing your order.

Orders may only be cancelled before production or dispatch begins. Once a garment has entered production or has been shipped, cancellation requests may not be accepted.

For urgent assistance, please contact our team immediately after placing your order.

Masako garments are crafted using premium fabrics and atelier-grade materials selected for comfort, durability, and elegance. Material details for each garment are listed on the respective product page.

We make every effort to display colours as accurately as possible. However, slight variations may occur due to photography, lighting conditions, embroidery detailing, and individual screen settings.

To preserve the beauty of your garment, we recommend professional dry cleaning unless otherwise specified.

Store embellished pieces carefully and avoid direct exposure to moisture, perfumes, and harsh chemicals.

For order assistance, sizing guidance, customisation requests, or general enquiries, please visit our Contact page or reach out through our official social media channels.

Our team will be delighted to assist you.

Every Masako creation reflects our commitment to conscious design, artisanal craftsmanship, and timeless style. We create garments that honour tradition while embracing contemporary expression, offering pieces designed to be cherished for years to come.